It is 6:40 in the evening. The last patient left an hour ago. There are three reports open on the screen, the CPA’s email from Tuesday is still unread, and the question is the same as last month: is anything leaking, and what should the front desk do tomorrow? This page is about that hour, and about replacing it with ten minutes in the morning.
What the week looks like now
Monday is production from last week, read off a report that does not say why Thursday was light. Wednesday is the aging report, if there is time. Friday is the moment you notice a treatment plan you presented in August has not been booked, because the patient walked past the desk. Somewhere in between, a payment was edited and nobody mentioned it because nobody saw it.
Most owners know the numbers exist. Open Dental’s Production and Income, Dentrix’s Practice Advisor, Eaglesoft’s end of day reports all have them. The work is pulling six screens into one decision, every day, after clinic.
What Calibic puts in front of you
Focus today (LIVE) is a ranked list with a dollar figure on each line: book Maria Alvarez’s crown, $1,240, planned and not on the calendar; collect from three patients with a balance who are in the chair today, $1,412; confirm five visits tomorrow. You hand the list to the front desk and that is the morning meeting.
Protect (LIVE) watches payment and adjustment changes in your practice software and shows you the ones that need a look: a completed payment deleted at 2:14 PM from the front desk workstation, with the before and after values kept. It is evidence, not an accusation, and most of what it shows has a plain explanation. In one anonymised audit of about 1.4 million change events across three practices, the raw rules raised 5,959 alerts and the calibrated rules raised 15. You see the 15.
The owner dashboard (LIVE) has production per scheduled hour by provider, net collection rate, and the claims over 90 days total, by month, with every number opening to the patients behind it.
Recovered (LIVE) counts money only once your practice software shows the treatment booked, completed and paid. Everything before that point is called found. The distinction matters because a list of opportunities is easy to produce and a verified figure is what you would show a buyer or a partner.
Ask (LIVE) answers a typed question from your own records and shows its sources. “How much treatment is planned but not booked” returns a figure, the patient count, and the tables it came from.
What it does not do
Calibic does not text or call patients; that is ROADMAP and marked as coming. It does not take payments, write to your practice software, or read your accounting system, so overhead stays with your CPA. Local ranking, Competitor Insights and review monitoring are LIVE; drafted review replies are BETA and you post them yourself. It connects to Open Dental, Dentrix and Eaglesoft, read-only, and the coverage page lists exactly what is watched for each.
It is built for HIPAA, and a Business Associate Agreement is sent with every sign up. One plan: $149 per location per month, or $119 billed annually. No free trial, and no guarantee, because recovered money depends on your team making the calls.
A week with it
Monday morning, Focus today, ten minutes, list handed over. Tuesday, a Protect flag on an adjustment that turns out to be a correctly posted PPO write-off; you mark it reviewed. Thursday, the benefits list shows 42 patients with open treatment and money left on their plan year, and the treatment coordinator starts calling. Friday, Recovered shows $3,573 this week, verified, and the dashboard shows which provider’s open hours grew.
If you manage the day-to-day with someone else, the office manager page describes their side. Otherwise, Revenue Recovery explains found versus recovered in detail, and the practice health check takes two minutes.